Custom fields let you collect extra information when a customer joins the waitlist or checks in at the kiosk. Use them for things like vehicle info, appointment reason, insurance, notes for the stylist, or any detail your team needs up front. Custom fields are included on paid plans.

Creating a custom field

  1. In the admin sidebar, click Settings, then Custom Fields.
  2. Click Add field.
  3. Enter a Name (what customers and staff will see).
  4. Pick a Type: text, number, select, date, or toggle.
  5. If you chose select, enter your Options as a comma-separated list.
  6. Toggle Required on if the field must be answered.
  7. Optionally add an icon emoji to help staff spot the field quickly.
  8. Click Save.

Controlling where the field appears

  1. Visibility. Choose all (everywhere), staff (admin-only), or self_checkin (kiosk only).
  2. Guest Type. Pick all, new, or returning to limit which customers see the field.
  3. Queue IDs. Use the checkboxes to pick specific queues. Leave them empty to apply the field to every queue.
  4. Quick Edit. Turn on so staff can update the value from an entry's More menu on the Waitlist.
  5. Allow Repeat Edit. Let staff change the value more than once per visit.

Editing a field on a waitlist entry

On the Waitlist, open an entry's More menu and choose Edit custom fields. Only fields with Quick Edit turned on show up here.

Common problems

  • The field does not appear on the kiosk. Check Visibility is all or self_checkin, and that the field is active for the queue.
  • Too many required fields. Every required field is another reason a customer might bounce. Keep it short.
  • Select options are missing. Re-open the field and confirm the Options list is comma-separated with no stray spaces.
  • Staff cannot edit the value later. Turn on Quick Edit, and turn on Allow Repeat Edit if they need to change it more than once.

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