Your organization is your entire MakeTheQueue account: all team members, locations, queues, and customers sit under it. The Profile page is where you manage the top-level settings for that organization.

Where to manage organization details

  1. Open Settings in the admin sidebar.
  2. Click Profile to edit Business Name, Industry, and Timezone.
  3. Click Business in the sidebar for a quick jump into the same settings.

What lives at the organization level

  1. Business Name. Shown on join pages and customer messages.
  2. Contact email. Pulled from your Clerk login.
  3. Phone and address. Stored on your organization record for reference.
  4. Timezone. The default for any location that does not set its own.
  5. Industry. Used to shape a few sensible defaults.
  6. Plan. Shown on the Plan page (Free, Starter, Business, or Custom).
  7. Branding. Logo URL and social links, stored as JSON on the organization and used on customer surfaces.

What is location-scoped instead

Some settings belong to a specific location, not the whole organization. These include address details, self check-in settings, expiration thresholds, and autofill fields. See the Locations guide for more on splitting settings by site.

Common problems

  • My team members see different data. Team members share one organization. If data differs, check the location selector at the top of the sidebar.
  • Timezone on reports looks wrong. A location may be overriding the organization timezone. Check Settings then Locations.
  • Phone and address are blank. These are optional at the organization level. Most businesses fill them in at the location level instead.

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