The hotel check-in queue that solves the 3 PM rush
Guests scan a QR code to join the check-in queue, relax in the lounge or grab a drink, and get a text when the front desk is ready. No lines, no lobby congestion, no frustrated first impressions.
No credit card required · Free plan included
Long lines ruin the first impression
Guests arrive tired from travel and the first thing they see is a 20-minute check-in line. That moment sets the tone for the entire stay, and it shows up in your reviews.
The 3 PM check-in bottleneck
Standard check-in time means everyone arrives at once. Tour buses, conference groups, and families all compete for the same front desk agents during a 2-hour window.
Long lines show up in your reviews
Slow check-in is one of the most common complaints in hotel reviews. The arrival experience colors how guests rate the entire stay, from the room to the restaurant.
Group arrivals overwhelm the desk
A conference group of 50 or a tour bus of 30 arrives at once. Your front desk has 3 agents. The lobby turns into chaos and individual travelers get caught in the crossfire.
On-site restaurants lose guests to competitors
Hotel restaurants with no waitlist lose guests to restaurants down the street. After a long travel day, nobody wants to stand around a host stand with no idea when they'll be seated.
Why lobby experience drives revenue
3 PM
rush, absorbed by a virtual queue
Guests join the check-in queue from their phone the moment they arrive, then relax in the lounge or bar instead of standing in a line across the lobby.
0
app downloads for guests
Guests scan a QR code and the queue opens in their browser. No app store, no account creation, no friction at the end of a long travel day.
4+
queues per property
Front desk, concierge, restaurant, spa: each service point needs its own queue. MakeTheQueue manages them all from one dashboard.
How MakeTheQueue helps hotels
Mobile queue join
Guests scan a QR code in the lobby to join the check-in queue. They see their position and wait in the lounge, the bar, or anywhere on property.
SMS "your room is ready" alerts
Automatic text when the front desk is ready. Guests come straight to the counter. No hovering, no "is it my turn yet?" anxiety.
Multiple queues per property
Front desk, concierge, restaurant, spa: each gets its own queue with separate settings. Manage every service point from a single dashboard.
Branded guest experience
Customize the queue join page and notifications with your hotel's logo, colors, and messaging. It looks like your brand, not a third-party tool.
Lobby status display
Show queue status on screens in the lobby. Guests see their position at a glance and know exactly when to approach the desk.
Operational throughput analytics
Track average check-in time, peak arrival hours, and service throughput across every queue on your property. Included with Business.
How hotels use MakeTheQueue
Lobby check-in during the 3 PM rush
Guests arrive and scan a QR code to join the check-in queue. They relax in the lounge, explore the lobby shops, or grab a coffee while they wait. When a front desk agent is free, the guest gets a text. No standing in line, no frustration, no crowded lobby. Group arrivals? Same system: guests join the queue individually and flow through the desk at their own pace.
On-site restaurant waitlist
Hotel guests and outside diners scan a QR code at the restaurant entrance to join the waitlist. They head to the bar, the pool, or back to their room and get a text when their table is ready. The restaurant turns tables faster because guests aren't hovering at the host stand, and the hotel captures revenue that would have walked next door.
Concierge and guest services queue
Guests join the concierge queue from their phone for dinner reservations, tour bookings, and local recommendations. They don't stand in a line or wait at the desk. The concierge texts each guest when it's their turn, providing a personal, unhurried experience that feels like luxury, not a queue.
Frequently asked questions
MakeTheQueue is the queue layer your PMS is missing. It manages the lobby flow and guest notifications, not room assignments or billing. No PMS integration needed. Your front desk uses MakeTheQueue for the line, your PMS for the check-in.
Yes. Each service point gets its own queue with separate settings, branding, and analytics. Manage them all from one dashboard.
No. Guests scan a QR code and it opens in their phone's browser. No app download, no account creation, no friction. Works on any smartphone.
Each guest joins the queue individually. The system processes them in order as front desk agents become available. No special setup needed. It naturally distributes group check-ins across your available staff.
Yes. Upload your logo, set your brand colors, and customize the messaging on the join page and text notifications. Guests see your brand, not ours.
Pricing is flat per organization, not per room or per guest. Every new account starts with a free trial of the Business plan, and there's a Free plan you can stay on afterward. Flat monthly paid plans cover unlimited queues, SMS alerts, lobby displays, analytics, and custom branding, with CSV exports, white labeling, and multi-property support on Business and a Custom tier for larger portfolios. Current rates are on the pricing page.
See also: Queue Management Software, Digital Waitlist, and how we compare to other tools.
Simple pricing. Start free, upgrade when you need more.
Start on Starter with every core feature from day one, or pick Business for analytics, exports, and multi-location. Full Business trial on every new account.
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